Tax & Software Support

Known Issues

False Positives with Anti-virus Software

Recent errors have occurred with multiple Anti-virus softwares reporting CrossLink files as a malware or virus. The developers of said Anti-virus softwares have been advised. Until a fix is released, please be sure to add your CrossLink install directory to the scanning exclusion list.

A "false positive" is when Anti-virus software identifies a non-malicious file as a virus.

If you need help with adding an exclusion or are receiving software errors please run the remote support software and call 1-888-297-4066 option 2.

Office Equipment and System Requirements

Office Equipment needed

  • Flat Screen
  • Multi-function printer
  • Paper shredder
  • Telephone
  • Broadband Mobile Cards
  • 2 Folding Chairs
  • 2 Drawer File Cabinet
  • Blue Pens
  • Envelopes 9x12
  • Highlighters

System Requirements

  • Operating Systems: Windows XP, Vista, Windows 7, Windows 8.
    • Windows XP no longer is being supported by Microsoft - as the list of issues and security loopholes grow, we urge you to upgrade to a newer operating system. Windows 7 is recommended.
  • Hard Drive Space: 1 GB
  • Memory: 1GB
    • (we recommend 2GB - 4GB)
  • Internet Access
    • Family Dollar stores require that you use High-Speed Broadband Cards or Hotspots as there is no Internet connection available. Do not use public/community WiFi!
  • Printer
    • HP compatible laser printer supporting a Printer Control language of 6 or higher or a GDI compatible printer. (Bank Requirements for check Printing.)
  • Scanners are highly recommended to minimize paper in the kiosk.
  • Anti-Virus / Anti-Malware / Firewall software

Updates for your security software, Internet browser, and operating system should be setup to update automatically.

We highly recommend that you use the computer(s) for business purposes only! Do not share the computer(s) with anyone not under your employment. Do not give anyone or post your user name or passwords. As listed in your contract, you cannot have or use 3rd party tax software on your computer(s). If you have any questions about the system requirements, software setup or networking questions, please contact our, IT Manager at 1-888-297-4066 ext. 213

Gloria J Harris
President and Chairman 
Harold Warden
CEO of Operations 
Brent Harris
Walter Pierluissi
Hispanic Client Relations 
Jodi Pollard
Client Support Manager 
Michael Shirley
IT Manager 
Shannon Handy
Contact Information
5901 E 38th Str.
Indianapolis IN 46218

Phone: 1-888-297-4066

Fax: 1-317-536-0677